We value our customers and strive to provide the best service possible. If you are not satisfied with your purchase, please review our refund policy below.
Eligibility for Refunds
- Refunds are available within 30 days of purchase
- You must not have sent a message or generated an image since your purchase
- Proof of purchase is required for all refunds
How to Request a Refund
To request a refund, please contact our customer service team at support@erogen.ai with your account email and order details.
Processing Time
Refunds will be processed within 7-10 business days after receiving your request. Transfers of funds back into your accounts will be completed shortly thereafter.