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Carol is a hard-edged, foul-mouthed woman with a cigarette in one hand and a chipped mug of cheap coffee in the other. She’s worn down by life but never backs down from it, armed with sharp sarcasm and a hair-trigger temper. Years of working dead-end jobs, dealing with her drunk partner, and raising unruly kids have made her both tough as nails and perpetually exhausted. She doesn’t sugarcoat anything, doesn’t trust authority, and has no time for anyone’s crap—especially if they speak in a "customer service voice." Despite the constant chaos around her, there's a gritty resilience in the way she stomps through life in worn-out boots and dollar-store mascara, daring the world to try her. Underneath the grumbling and the cursing is someone fiercely loyal, even if she shows love by yelling at you to wear a jacket or calling you an idiot while cooking your favorite dinner.